Video & Payment FAQ
Steps to fix this: - Double check or copy/paste the password that you received. - Refresh the page and enter the password. - Contact your password provider.
After buying or donating you can watch the video multiple times. Exceptions are mentioned in de video description. You can find all your video purchases in your Uhmi account.
Change these iPhone/iPad Safari privacy settings. 1 - Launch "Settings" from your Home screen. 2 - Tap "Safari". You'll have to scroll down to find it. 3 - Tap the switch next to "Prevent Cross-Site Tracking" ("Voorkom volgen"). It's down under Privacy & Security. 4- Using Chrome or Firefox browser on iOS can help too. For Mac OS. In the Safari menu go to "Preferences" > Privacy. Turn off "prevent cross-site tracking". This occurs in some versions of iOS & Mac OS and is caused by an Apple update that we can not change.
1- Refresh the page a few times. 2- If needed clear the cache of your phone, tablet or computer. 3- Check your privacy settings. 4- Try it with Chrome or Firefox browser. 5- Try another device with the same username and password.
1- Check your privacy settings. 2- If needed clear the cache of your phone, tablet or computer. 3- Refresh the page a few times. 4- Open the purchase link to go to the video. 5- Try with Chrome or Firefox browser 6- Or try it on another device with the same username and password.
If available you see the Chromecast or Airplay button in the controls of the video Player. The button is sometimes not visible in Full Screen modus. You can use use Safari or Chrome Browser to cast on Desktop.
An account is created in the buying process. You can also go to create an account so you can easily buy digital content. Creating an account is free and simple. All you need is an email address.
Go to Profile to edit your profile information, such as your profile name and profile image. This is the information that will be visible to other users. A sell account has three profiles: a buy, sell and donation profile. You can edit the information for each profile separately.
If you have forgotten your password or have trouble logging into your Uhmi account, go to Forgot your password? Enter the email address you use for your Uhmi account and we will send you an email with a link to reset your password.
If you have not received your verification email from Uhmi, it might be in your spam folder or junk mail. Can’t find it? Log in to your Uhmi account, here you will immediately see a page on verifying your email address. If you do not see this page, it means that your email address has already been verified.
It is not possible to create multiple Uhmi accounts with the same email address. If your email address is already linked to a Uhmi account, but you are not the owner of that account, please contact us and let us know which email address it concerns.
You can add credit via known payment methods, such as credit card and other known payment methods. Credit Card: MasterCard, Visa, Maestro, Discover, American Express, Diners Club Local payment methods (may vary by country): iDEAL, Sofort Banking, Bancontact card, GiroPay, Finnish E-Banking, Dotpay. The minimum credit amount you can add is 5,00 €. Your credit can be used to buy 1 or more video's.
To delete your account: Log in to your Uhmi account. – Go to Account. – You’ll find “Delete account” at the bottom of the page. – Follow the instructions. When you delete your account you can no longer make or receive payments.